Privacy Policy

This Privacy Policy explains how SprinLavat ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at sprinlavat.center, interact with us, or use our services.

We value your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or profile on our website
• Place an order for our products or services
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in surveys, competitions, or promotions
• Post content on our social media pages

This information may include:

• Contact information (such as name, email address, postal address, and phone number)
• Payment information (such as credit card details, billing address)
• Account login credentials
• Order history and preferences
• Profile information (such as date of birth)
• Communications with us
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:

• Log information (such as IP address, browser type, operating system, referring website, pages viewed, and time spent on the website)
• Device information (such as device identifier, device type, and mobile network information)
• Location information (such as general geographic location based on your IP address)
• Information collected through cookies and similar technologies (see our Cookie Policy for more details)

1.3 Information from Third Parties

We may receive information about you from other sources, including:

• Business partners (such as payment processors and delivery services)
• Social media platforms when you interact with our social media accounts
• Other customers who may purchase products as gifts for you
• Publicly available sources

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders, including delivery and payment processing
• Create and manage your account with us
• Provide customer service and respond to your inquiries
• Send you marketing communications about products, services, and events that may be of interest to you
• Administer promotions, surveys, and contests
• Improve our website, products, and services
• Personalize your experience on our website
• Analyze how our website is used and the effectiveness of our marketing campaigns
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with our legal obligations
• Enforce our terms and conditions and protect our rights and property

3. Legal Bases for Processing

Under the UK and EU data protection laws, we must have a legal basis for processing your personal data. The legal bases we rely on include:

• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Legal obligation: The processing is necessary for us to comply with the law.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery, customer service, marketing, website hosting, and data analysis.
• Affiliates and business partners: We may share information with our affiliates (companies under common ownership or control with us) and business partners for the purposes described in this Privacy Policy.
• Professional advisors: We may share information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services they provide to us.
• Authorities and others: We may share information with law enforcement, governmental agencies, or authorized third parties in response to a verified request relating to a criminal investigation, alleged illegal activity, or any other activity that may expose us, you, or any other user to legal liability.
• Business transferees: If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, we may share information as part of that transaction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Withdraw consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided below. Please note that these rights may be limited in some circumstances under applicable law.

You can also control the information we collect through cookies and similar technologies through your browser settings and our cookie management tool. For more information, please see our Cookie Policy.

If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us using the information below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our group companies and third-party service providers operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers, which require all group companies to protect personal information they process from the European Economic Area in accordance with European Union data protection law.

9. Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under the age of 16 without verification of parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party websites or services. We encourage you to read the privacy policies of these third parties before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SprinLavat Flower Store
42 Blossom Street
London, EC2A 4BX
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567

If you have a complaint about our use of your personal information, please contact us in the first instance. You also have the right to submit a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/).

This Privacy Policy was last updated on August 15, 2023.